PRIVACY

Privacy
policy.

FRAMELED™ - Who are we?

FRAMELED™ (hereinafter also referred to as "we" or "us") comes into contact with data from customers, prospects, (website) visitors, partners, and third parties on a daily basis. Privacy and data management are essential aspects of modern business operations and are also of fundamental importance to FRAMELED™.

FRAMELED™ is headquartered at BE - Gentsesteenweg 189B, 2800 Mechelen, with a business registration number BE0872964762. We are considered the data controller for the personal data we collect in connection with the use of the website or our services.

This privacy statement applies to (i) our website (www.frameled.eu) and other related websites and pages used in the course of FRAMELED™'s business operations (hereinafter referred to as the website) and (ii) all relationships between FRAMELED™ and its customers, prospects, partners, and third parties.

FRAMELED™ always strives to act in accordance with (i) the Belgian Privacy Law of December 8, 1992, concerning the protection of personal privacy with regard to the processing of personal data, (ii) the EU Regulation of 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, and (iii) the General Data Protection Regulation (GDPR) of May 25, 2018.

Your privacy is important to us. Therefore, we have developed this privacy policy to provide you with more information about the collection, transfer, and use ("processing") of the personal data you share with us. We also provide you with more information about your rights as a visitor to our website, customer, prospect, partner, or third party. We kindly ask you to review this privacy policy.

This privacy policy is related to FRAMELED™'s cookie policy.

If you have any questions, comments, or complaints regarding this privacy policy or the processing of your personal data, or if you wish to submit a request in accordance with Article 4, please contact us via one of the following methods:

By email: office@frameled.eu, attention Data Protection Officer

By mail: FRAMELED™, BE - Gentsesteenweg 189B, 2800 Mechelen, attention of our Data Protection Officer

This Privacy Policy was drafted on November 12, 2023, and was last updated on November 12, 2023.

Why do we collect personal data?

Personal data is defined as any information about an identified or identifiable natural person. Identifiable refers to identifiers (such as name, identification number, location data, etc.) that can be used to directly or indirectly identify a natural person.

We collect personal data for the following purposes

  • If you use one of the forms on our website(s), we use your personal data to register you and to be able to respond to your request (via email or phone).

  • We process your personal data with the purpose of feeding the website to improve your user experience. This purpose extends to monitoring the security, availability, performance, capacity, and health of our website.

  • We process your personal data to enforce or comply with the rights granted under applicable laws if necessary. We may also use your personal data to fulfill our obligations under applicable laws.

In addition, FRAMELED™ collects personal data in the context of the following activities

  • Contractual cooperation with FRAMELED™.

  • Use of FRAMELED™'s services.

  • Subscribing to the newsletter.

  • Correspondence with and from FRAMELED™.

  • Requesting a quote.

  • Exchanging business cards.

The legal basis for collecting your personal data is your consent, which is related to our cookie policy. You have the right to withdraw your consent at any time.

The personal data collected by FRAMELED™ is thus provided explicitly and voluntarily by you.

Here is the English translation of the text you provided:

What personal data do we collect?

FRAMELED™ may collect and process the following personal data:

  • Name

  • First name

  • Company name

  • VAT number

  • Email address

  • Phone number (landline/mobile)

  • Usage information related to the website visit, including but not limited to: browser type, visited web pages, duration of the visit, language settings.

  • Communication preferences

  • Correspondence with and outgoing communications from FRAMELED™

  • Fields of interest

Additionally, FRAMELED™ automatically collects anonymous information regarding the use of the FRAMELED™ website. This includes logging which web pages are visited, which web browser is used, and from which website or source access was obtained. This allows FRAMELED™ to statistically analyze website usage and communicate more effectively.

How do we use personal data?

FRAMELED™ may use your personal data for the following purposes:

  • Conducting customer satisfaction surveys.

  • Executing an agreement with FRAMELED™.

  • Providing FRAMELED™'s services.

  • Sending targeted communications based on areas of interest.

  • Sending invoices and collecting payments.

  • Quality optimization and website content management.

  • Statistical purposes.

  • Preparing a quotation.

Storage of personal data

Unless a longer retention period is required or justified by law or compliance with another legal obligation, FRAMELED™ will retain your personal data for 12 months to achieve and fulfill the purposes described in the privacy statement under 'How do we use personal data?'

Privacy rights

This article provides an overview of your key rights under applicable personal data protection legislation. If you wish to exercise these rights, please contact FRAMELED™ at the email address office@frameled.eu.

  • Right to access the personal data that FRAMELED™ may hold about you.

  • Right to rectify, complete, or update your personal data.

  • Right to erasure of your personal data ("right to be forgotten").

  • Right to restrict the processing of your personal data.

  • Right to data portability.

  • Right to object to the processing of your personal data.

You can exercise these rights at no cost via the aforementioned email address. If you do not wish to receive communications, newsletters, or information about our services, you can unsubscribe at any time by clicking the "unsubscribe" button, as provided at the bottom of every FRAMELED™ email.

FRAMELED™ reserves the right to update this privacy policy. In such a case, you will be informed.

Providing personal data to third parties

FRAMELED™ does not share personal data with third parties unless it is necessary for the contractual service provision of FRAMELED™ and its optimization (including but not limited to: maintenance work, payment processing, database management).

If personal data is shared with third parties in this context, it is done only after signing a Data Processing Agreement outlining clear instructions regarding the rights and obligations of the processor as well as those of the data controller.

Notwithstanding the above, it is possible that FRAMELED™ shares personal data:

  • With competent authorities when required by law or in the context of a current or future legal proceeding.

  • To safeguard and defend our rights.

  • In the event that FRAMELED™ or almost all of its assets are acquired by a third party, in which case your personal data collected in accordance with this privacy statement will be one of the transferred assets.

FRAMELED™ will not sell, rent, or transmit your personal data to third parties unless (i) consent has been obtained for this and (ii) a data processing agreement has been concluded with the relevant third party, which contains the necessary guarantees regarding the confidentiality and privacy compliance of your personal data.

Security of personal data

FRAMELED™ takes measures to secure personal data against (i) unauthorized access to personal data, and (ii) loss, misuse, or alteration of personal data. This involves reasonable physical, technological, and organizational precautions. FRAMELED™ will store all collected personal data in a cloud environment with data centers within the European Union.

Although FRAMELED™ takes the necessary measures and conducts checks, we cannot guarantee an infallible level of security. FRAMELED™ cannot guarantee absolute security because no transfer method or transmission over the internet or any method of electronic storage is 100% secure.

Our website may contain hyperlinks to other domains. FRAMELED™ is in no way responsible for the privacy policy of any third party.

Cookie Policy

Our website uses cookies. For further information, please refer to our cookie policy.

Complaints

If you have complaints about how FRAMELED™ collects, uses, and/or processes personal data, you can file a complaint with the privacy commission.

LED versatility redefined.
Get in touch
Gentsesteenweg 189B
2800 Mechelen
Belgium

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